Privacy Policy
Privacy policy
Effective March 20, 2026. This policy explains how The Panels Group collects, uses, stores, and shares information through this website and related inquiry flows.
Information we collect
We collect information you submit directly to us, including your name, phone number, email address, property address, ZIP code, utility company, notes, and any file you choose to upload, such as a utility bill.
We also collect basic website and marketing data such as page path, referrer, and campaign parameters so we can understand which pages and campaigns are generating inquiries.
How we use information
We use your information to review project fit, prepare a savings analysis, contact you about your request, improve our website, and support sales, design, proposal, installation, financing, and customer-service operations.
If you upload a bill or similar document, we use it only for analysis, proposal preparation, internal coordination, and related follow-up.
How we share information
We may share information with service providers and business partners that help us operate the website, store files, send communications, prepare proposals, process financing or service-plan workflows, schedule work, or support installation and customer service.
We may also disclose information when required by law, to protect our rights, to investigate misuse, or in connection with a business transaction such as a merger, acquisition, or asset sale.
We do not sell personal information for cash consideration.
Communications
If you submit a form, call us, or otherwise contact us, you agree that we may respond by phone, text message, and email about your request, project review, proposal, service updates, and related follow-up.
Marketing emails, if any, will include an opt-out method. You can also ask us to stop non-essential outreach by contacting us directly.
Cookies and analytics
We may use cookies, analytics tools, and similar technologies to remember preferences, understand site performance, measure traffic sources, and improve the experience. Most browsers let you control cookies through browser settings.
Data retention
We keep information for as long as reasonably necessary to respond to your request, operate the business, maintain records, resolve disputes, enforce our agreements, and comply with legal obligations.
Uploaded documents and inquiry records may be retained even if you do not move forward, but we aim to avoid keeping information longer than we reasonably need.
Security
We use administrative, technical, and organizational safeguards that are reasonable for the type of information we collect. No website, storage system, or transmission method is guaranteed to be fully secure, so we cannot promise absolute security.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this site. If you believe a child has submitted personal information to us, contact us and we will review the request.
Your choices and requests
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, subject to exceptions. To make a request, contact us using the details on this site. We may need to verify your identity before acting on a request.
Third-party services and links
Our website and communications may contain links to third-party websites or services. Their privacy practices are controlled by their own terms and notices, not this policy.
Changes to this policy
We may update this policy from time to time. The version posted on this page will control as of its stated effective date.
